Reserve Bank of India (RBI) started the Banking Ombudsman (BO) services to help customers who are not happy with the deficiency of services at any Bank in India.
The Banking Ombudsman helps citizens in resolving complaints related to credit cards, service charges, promises given by the sales agents of banks, but not kept by banks, and delays in delivery of bank services.
Customers who have grievances due to the financial losses incurred by service deficiency of the bank will have to first approach the bank for the redressal of the grievance and mental anguish.
In case, the bank could not resolve the complaint, the customer can approach the Banking Ombudsman. For more details on this service, pl. visit: http://bankingombudsman.rbi.org.in